Category
Chatbot platforms
Who AI recommends when asked about chatbot platforms. 22 brands on the list today.
ChatGPT is named in one in five answers. Replika, next on score, in one in five.
- Brands listed
- 22
- Leader
- ChatGPT
- 100.0, named in one in five
- Lead
- 8.7 points
- Over Replika, 91.3
- Not tied
- Category average
- 34.8
- Average place 5.7
- Across the 22
ChatGPT leads. 11 of the 22 are named in only a fifth of answers.
Where each brand lands in the answer, from first place to tenth, and how often it is named at all.
| # | Brand | Place | Named | Score | Sector |
|---|---|---|---|---|---|
| 1 | ChatGPT | 1.0 | 20% | 100.0 | Platform |
| 2 | Replika | 2.0 | 20% | 91.3 | B2C |
| 3 | Intercom | 2.2 | 100% | 88.1 | B2B |
| 4 | Duolingo | 3.0 | 20% | 64.0 | B2C |
| 5 | Zendesk | 3.8 | 80% | 52.6 | B2B |
| 6= | Mitsuku | 4.0 | 20% | 49.0 | Media |
| 6= | Shopify | 4.0 | 20% | 49.0 | Platform |
| 8 | Drift | 4.4 | 80% | 43.6 | B2B |
| 9 | Tidio | 4.7 | 60% | 40.1 | Platform |
| 10 | Genesys | 5.0 | 20% | 36.0 | B2B |
| 11 | ManyChat | 5.8 | 80% | 27.6 | Platform |
| 12 | Tars | 6.0 | 20% | 25.0 | B2B |
| 13= | Freshworks | 6.5 | 40% | 20.3 | B2B |
| 13= | HubSpot | 6.5 | 80% | 20.3 | Platform |
| 15 | LivePerson | 7.3 | 60% | 13.4 | B2B |
| 16 | MobileMonkey | 7.5 | 40% | 12.3 | Platform |
| 17= | Chatfuel | 8.0 | 60% | 9.0 | Platform |
| 17= | Zoho | 8.0 | 20% | 9.0 | Platform |
| 19 | Watson Assistant | 8.5 | 40% | 6.3 | Platform |
| 20= | 9.0 | 20% | 4.0 | Platform | |
| 20= | Salesforce | 9.0 | 20% | 4.0 | Platform |
| 22 | IBM | 10.0 | 20% | 1.0 | Platform |
= means tied on score
How this list works
AI is asked about chatbot platforms every day. A brand’s score reflects where it lands in the answers that name it, so 100 means named first every time. Named is the share of answers that mention it at all. Names that fail our checks are counted but not listed.